You will find the email subscribe box in the footer of this website.
You can view the size guide by clicking here.
We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure website.
You can contact our customer service team on +44 (0) 1924 820 282 (Mon-Thus 8am-4.30pm, Friday 8am-3.30pm GMT). Alternatively, you can use our online contact form, chat system or email us customerservice@williamlambgroup.com.
All of our items are sold in packs with different ratios. We are unable to split these cartons up or sell single pieces.
We are happy for you to use our images and product descriptions on your own website, however these images should not be used for advertising or marketing purposes.
We do not send out samples but you can visit our Wakefield showroom to view all products up close. Please contact us to book an appointment.
We accept Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay or by William Lamb credit account.
All of the prices listed online exclude VAT. VAT will be added at checkout where applicable.
If your credit or debit card has been refused, you can re-submit your order using a different card.
For details on why your card was refused, please contact your card issuer.
There is no additional charge to pay online.
Net 30 is a specific type of trade credit where the payment is due in full 30 days after the date on an invoice.
Simply reach out to our Customer Service team at customerservice@williamlambgroup.com. Alternatively, you can place your order online and select the 'Payment on account' option at checkout an a member of the Credit Control team will be in touch to take you through the account application process.
You will automatically receive a Sales Invoice after the despatch of your delivery. However if you require an invoice sooner, simply reach out to our Customer Service team at customerservice@williamlambgroup.comto request an invoice.
Click here to view all delivery options.
Click here to view all delivery options.
If you have any special delivery requirements please get in touch and we will do our best to meet your needs!
To find out the status of your order you can email customerservice@williamlambgroup.com and a member of the team will provide your order status.
You will receive an email confirmation when your order has been despatched.
Due to the complexity of Custom authorities in some countries, shipments may be subject to custom inspections, which may cause unexpected shipment delays. William Lamb Group Ltd accepts no responsibility for delays, import duties, taxes or confiscations of any products by customs inspectors or other personnel; neither do we guarantee delivery time whenever custom delays occur.
We aim to despatch all orders within 1-2 days. Delivery of all orders is subject to stock availability and authorisation of your payment.
We do accept returns if items are damaged or not as described. However, notification must be received within 3 working days of your delivery. Please send an email with imagery to customerservice@williamlambgroup.com.
Claims for damaged or missing items must be made within 3 days of receipt of merchandise and should be submitted to the Customer Service team at customerservice@williamlambgroup.com.
Once the warehouse processes your authorised return, a credit memo is generated. For accounts on credit card terms, we will refund your credit card on file.
Our warehouse ships “as ready” daily (barring weekends and holidays). This means we’ll get your order to you as soon as possible.
Email our Customer Service team at customerservice@williamlambgroup.com for help.
Email our Customer Service team at customerservice@williamlambgroup.com to receive an account statement.
You can select the “Payment on Account” option at checkout. Your order will be placed but is only confirmed following successful completion of the account application process. A member of the William Lamb team will contact you, and with timely provision of information required, we would expect the process to take 2-3 working days. Upon account approval, your order will then be processed and shipped.
Reach out to our Customer Service team by the online chat system or by email customerservice@williamlambgroup.com.
Contact customerservice@williamlambgroup.com and a member of the team will assist you. To ensure we are not disclosing data to someone else, we will ask you for some information relating to your account to verify your identity.
There is no minimum order value. All items are sold as cartons, with each carton containing a full size ratio. Ratios are available to view on individual product pages.
On the Sign up screen, click on “forgotten my password” and we will send an email to allow you to update your password.
After signing in to your account, select to edit your Personal Details.
Here you can change names, phone number, email address and your account password.
Shop with us on williamlambgroup.com – log in to see prices.
You can simply register and place your order.
